Scaling the Workforce Up or Down on Demand
Skilled professionals are made available on flexible engagement terms, allowing GCCs to scale their workforce quickly in response to project demands or business cycles.
This staff augmentation model gives clients access to specialised skills without the long-term commitment of permanent hiring, adding agility to workforce planning.
Profiles & Use Cases
The Problem: With 12,000+ invoices requiring manual validation each month, the organization faced significant delays, repetitive workloads, and a higher risk of data-entry errors.
Our Approach:
- We deployed an intelligent bot to read invoices and enter data automatically.
- It runs 24/7, ensuring every entry follows company rules.
The Impact:
- Processing time reduced by 70% with 99.5% accuracy.
- The time saved equaled 4 full-time employees, enabling the team to focus on strategic finance tasks.
The Problem: High volumes of routine L1 IT requests overwhelmed service desks, increasing resolution times and impacting SLA compliance.
Our Approach:
- Deployed an intelligent automation solution to classify, prioritize, and resolve repetitive L1 IT tickets automatically.
- Integrated the bot with existing ITSM workflows to ensure seamless ticket routing and real-time status updates.
The Impact:
- Half of all support tickets are now resolved autonomously.
- Total resolution time dropped by 60%, allowing our engineers to stop fighting fires and start working on real innovation.
The Problem: Manual KYC verification across multiple systems prolonged the onboarding process, resulting in turnaround times exceeding 48 hours and impacting customer experience.
Our Approach:
- Implemented an intelligent automation solution to extract, validate, and reconcile KYC information across disparate systems.
- Integrated rule-based checks and workflow orchestration to enable seamless, end-to-end onboarding processing.
The Impact:
- Turnaround time reduced to under 6 hours, improving customer satisfaction by 30%.
- Enhanced accuracy and compliance by minimizing manual intervention in KYC verification processes.
The Problem: Manual consolidation of payroll data from five different systems each month made reconciliation time-consuming, error-prone, and resource-intensive.
Our Approach:
- Implemented an automation solution to extract, validate, and consolidate payroll data from multiple source systems.
- Established standardized reconciliation rules and automated exception handling to streamline the month-end process.
The Impact:
- Cut processing effort by 65% and eliminated compliance errors, ensuring 100% audit readiness.
- Improved data accuracy and reduced manual effort, allowing HR and finance teams to focus on strategic activities.
